Virtual Visits
Sometimes you need to see a provider quickly, without leaving the comfort of your home. With MercyOne virtual visits, you can connect with a trusted provider from anywhere, giving you the flexibility to receive care wherever and whenever you need it.
MercyOne is excited to announce we've moved to a new electronic health record and billing system for all of our locations except MercyOne Genesis.
Our new system provides:
- Same patient-centered care you've always received.
- A new patient portal including online scheduling called MyChart. This portal has the same functions as before with some added benefits.
- Your bills will look different. Services from our office and those from any MercyOne location will be in one statement.
How do virtual visits work?
A virtual visit connects you with a MercyOne provider on a digital device using the internet and video/audio.
- After booking your appointment, you’ll receive an appointment confirmation via text message. If necessary, please complete registration using your device.
- Once you’re registered, you will receive a phone call from MercyOne to collect any additional necessary information.
- When your provider is ready to see you, an appointment invitation will be delivered via text message.
- Use appointment invitation instructions to begin your visit.
For your virtual visit, you will need the following:
- A quiet, private and well-lit location.
- High-speed internet paired with a smartphone, tablet or computer with a camera and speaker.
Learn how to set up a virtual visit on your mobile phone
During virtual visits, providers can prescribe or adjust medications, review test results, coordinate additional treatment options and assess whether further care is needed, as well as much more.
When to choose a virtual visit:
- Cold/cough/flu
- Strep throat
- Heartburn
- Urinary tract infection
- Pink eye
- Sinus infection
- Shingles
- Migraine
- Heartburn
- Tooth pain
- Gout
- Seasonal allergies and more!
Once you find a provider you wish to visit with, please call the provider's location to schedule a virtual visit.
Once you find a provider you wish to visit with, please call the provider's location to schedule a virtual visit.
North Iowa Virtual Visits
Once you find a provider you wish to visit with, please call the provider's location to schedule a virtual visit.
New Hampton Virtual Visits
Once you find a provider you wish to visit with, please call the provider's location to schedule a virtual visit.
Once you find a provider, please call the provider's location to schedule a virtual visit.
Frequently Asked Questions (FAQs)
Before Your Virtual Visit
Contact your health care provider or schedule an appointment online.
Contact your health care provider.
Virtual Visits, also referred to as telehealth, are covered by insurance including Medicare and Medicaid. A co-pay may apply based upon the coverage plan. Virtual Visits can be appropriate as a follow-up visit for an acute condition, medication management for chronic conditions, reviewing test results and other types of visits in which close physical examination is not needed.
No. Do not take or receive phone or video calls during your visit as it could end your virtual visit too soon.
No, do not use any other apps as it can interfere with your visit.
Click the chat icon to type a message to your provider. If the problem persists, feel free to reschedule your virtual visit or visit your provider in person.
During Your Virtual Visit
Contact your health care provider or schedule an appointment online.
Contact your health care provider.
Virtual Visits, also referred to as telehealth, are covered by insurance including Medicare and Medicaid. A co-pay may apply based upon the coverage plan. Virtual Visits can be appropriate as a follow-up visit for an acute condition, medication management for chronic conditions, reviewing test results and other types of visits in which close physical examination is not needed.
No. Do not take or receive phone or video calls during your visit as it could end your virtual visit too soon.
No, do not use any other apps as it can interfere with your visit.
Click the chat icon to type a message to your provider. If the problem persists, feel free to reschedule your virtual visit or visit your provider in person.
After Your Virtual Visit
Contact your health care provider or schedule an appointment online.
Contact your health care provider.
Virtual Visits, also referred to as telehealth, are covered by insurance including Medicare and Medicaid. A co-pay may apply based upon the coverage plan. Virtual Visits can be appropriate as a follow-up visit for an acute condition, medication management for chronic conditions, reviewing test results and other types of visits in which close physical examination is not needed.
Our Providers
Jennifer Rosenmeyer, ARNP
Family Medicine +2 more
Accepting New Patients
Offers Virtual Visits
Jennifer Castle, ARNP
Hematology Oncology +2 more
Accepting New Patients
Offers Virtual Visits
