Health Comes First: Humana Negotiations
MercyOne (including MercyOne Genesis) is out of network with Humana effective January 1, 2025
Continuity of Care: Humana has informed us that the Continuity of Care eligibility period expired on March 31, 2025. Eligibility for Continuity of Care coverage is determined by Humana. To find out if you still qualify due to ongoing treatment, you can contact Humana directly to request an exception.
Patients with a PPO plan may have out of network benefits
Call the number on the back of your Humana insurance card to inquire about out of network benefits and your share of costs.
We believe Health Comes First
We know how important it is for you and your family to receive care from the trusted doctors, nurses and staff at MercyOne. As a not-for-profit, local care provider, we work tirelessly to care for our patients and communities. We also continue to reduce costs and implement efficiencies to ensure we can continue providing top-quality care to our patients. We are asking health insurers to put patients first just like we do. Without them doing their part, access to care is at risk. MercyOne provides high-quality care in our community while doing our part to make health care affordable – in 2023 alone, we've invested more than $200 million. Meanwhile, Humana has made it increasingly difficult for us to invest in the medical innovations, technologies, and programs patients rely on by delaying patient care or refusing to pay for care altogether. As one of the nation’s largest and most profitable health insurers, we need Humana to protect patient care and access. We are asking Humana to put patient health over their wealth. For us, Health Comes First.
For months, we've worked diligently to find common ground with Humana to ensure your access to MercyOne remains uninterrupted. We rely on fair payment from health insurers so we can sustain the high-quality care patients like you depend on and need.
We will not give up trying to reach a fair agreement with Humana. We know how important it is for you and your family to continue receiving care from the trusted doctors, nurses, and staff at MercyOne. Below is important information for you to know, including how to tell Humana that your health care and relationship with MercyOne is important.
Frequently Asked Questions
You deserve access to high-quality health care
At MercyOne, we believe our community members deserve options for high-quality care, and we are proud to be one of Iowa’s most trusted health care providers. That’s why we’re working to protect our ability to serve patients for generations because health comes first.
If you do not find the answers to your negotiation-related questions on this site, please contact us directly via this website through our contact us page or call our patient line at 563-293-5050 (MercyOne Genesis locations) or 515-448-8450 (all other MercyOne locations). This website will be updated as our negotiations continue, so please check back for the most up-to-date information.
What You Can Do
There are ways to protect your ability to affordably access MercyOne in 2025, regardless of our status with Humana. Consider the following:
- Never delay care. You will always have in-network access to our emergency department. Regardless of our network status with Humana, you should always visit the closest emergency department if you experience a medical emergency.
- If you’re receiving ongoing treatment, Humana has informed us that the Continuity of Care eligibility period expired on March 31, 2025. Eligibility for Continuity of Care coverage is determined by Humana. To find out if you still qualify due to ongoing treatment, you can contact Humana directly to request an exception.
- Call the number on the back of your insurance card and urge Humana to restore your in-network access to MercyOne and its doctors.
