Bryant A. Mutchler, DO

Good experience

My visit with Dr Mutchler was my annual well check. Having no issues, just went in for usual yearly visit. I had recently last Fall signed up for a Marketplace insurance policy, and after my labs and brief visit with Dr Mutchler, I found out that Dr Mutchler was out of the network of the policy written for me. I have received a letter from Wellmark stating such. Even though Dr Mutchler takes Blue Cross Blue Shield and Wellmark, I was hoping to get some type of credit toward the almost $600 for labs and brief visit. I was devastated to learn this insurance I secured before I qualified for Medicare in September of this year would be covered. I have spoken to both the office and the hospital billing regarding my issue. I will continue to see Dr Mutchler regardless, as he is a great physician.

He listened and was very considerate . I had to rescedule because of bad weather I could not get out. They worked me in so I did not have to wait along time to get in.

Again - the doctor and nursing staff are excellent - the receptionists are not customer service oriented in my opinion. A little kindness would go a long way.

They may have washed their hands or used sanitizer but it was never done in front of me.