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Your First Week

Welcome to MercyOne! We are glad you’re here!

All new team members attend Orientation Day 1, followed by additional on-site orientation for most positions. You will be emailed your customized orientation information and next steps. Along with orientation, you’ll need to complete a few important tasks during your first week. Use this page to guide you, and please don’t hesitate to reach out to your manager with any questions.

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Important Tasks

You will be given access and time to complete in Orientation Day 1

  1. Log in to Healthstream to access the benefits and payroll presentation.
  2. First document includes: Benefits, pension and retirement information.
    1. Note: for all colleagues regardless of FTE status, including PRN, 403b deductions are automatic, unless you opt out.
    2. A letter will be sent to your home from Fidelity providing you instructions on how to opt out if you so desire
  3. Complete HealthStream task
    1. You will receive an attached document to help walk you through signing into HealthStream, setting password and updating mandatory requirements.
    2. Courses you must complete will be listed in your account when you log in. 

Completion of all steps are essential. Please reach out to Human Resources with any questions at 641-428-7287.

  • All colleagues are required to have (and wear) a badge.
  • Regional Health Ministry’s badging process will differ by site location. Your assigned Talent Acquisition Coordinator will review this process with you during Onboarding.
  • You will receive your badge and complete the badging process in Day 1 Orientation.

MFA is required for safely and securely accessing Trinity Health resources while working off-site. For colleagues requiring remote access, please refer to the Trinity Health Help Me Connect site and review the Mobile App Cloud MFA Setup Job Aid to setup remote access to applications through Connect Portal (i.e. Epic, Workday and Microsoft 365 including Outlook email).

For additional help, submit a service ticket through the ServiceNow Self Service Portal or call the help desk as 888-667-3003. 

Use the Catalog Item titled “Remote Network Access Assistance” to learn how to submit a service ticket.

See parking policy for instructions, information on parking lots, rules, enforcement, and where to go first day maps, definitions, FAQ’s

Parking Policy

You will be assigned multiple learning modules via our online platform called HealthStream. Your login information will be provided during orientation. You have the flexibility to complete your HealthStream orientation modules at a time and pace that is convenient for you. You will be paid for the time you spend completing the online learning assignments. 

For technical assistance, please contact Information Services at 1-888-667-3003. When contacting Information Services, please identify yourself as a System Office colleague.

Your Day 1 Orientation schedule will be outlined in your “Cleared to Start” email (sent 1-3 days before start date). Please keep your first week of employment open for your training schedule provided by your new leader at Day 1 Orientation.

 

Once your orientation is complete, you are ready to work. You should have received instructions from your manager on where and when to report. If you did not, please reach out to your manager for assistance.