Genesis Care Connect
Genesis Care Connect nurses are just a phone call away for members of the Genesis ACO. If you are a member and need medical advice, help is at your fingertips by calling Genesis Care Connect. Services are only available to members of the Genesis ACO. Service is not available to the general public.
Because we care about your health, we offer a staff of Registered Nurses who will take your call 24 hours a day, 7 days a week. A nurse will answer your health care questions and provide available resources so you have the information you need to make informed decisions.
Not a member of the Genesis ACO, but are interested in Genesis Care Connect? Contact your Genesis primary care provider office for more information.
Medical assistance when you need it the most.
When you have a fever of 102 degrees and it’s 2 a.m., or when your spouse has twisted their ankle and you aren’t sure what to do...call the Genesis Care Connect nurses. This personalized information service immediately puts you in touch with sound medical facts and advice on health topics. We’re here 24/7 to provide help whenever you need it.
Genesis Care Connect Nurses will:
- Provide medical advice for illness or injury
- Determine urgency of a problem
- Access your health information
- Guide you to a medical facility if necessary
- Answer medication questions
- Share information on community resources
- Record any health information in your medical record and share with your primary care provider.
This free Genesis Care Connect nurse service offers patient convenience and access to information.
Our friendly and knowledgeable nurses provide a wealth of medical information and follow evidence-based protocols to recommend the most appropriate care for your current situation. This ensures consistent and well-managed care for you, and for Genesis ACO members who call our Genesis Care Connect line.
One of the ways we accomplish this is with the advanced technology of electronic medical record systems. Anytime day or night, the Genesis Care Connect nurses have secure access to the most up-to-date information from your Genesis Health System records. This enhances thoroughness, safety, and efficiency—so you receive accurate information and coordinated care from the entire medical team.
As a member, there is no charge to use the Genesis Care Connect nurse assistance program.
