For Patients
At MercyOne, your health and peace of mind come first. It's our goal to make it easy to find the information and resources you need for a smooth experience. Whether you’re preparing for a visit, managing your care or looking for answers, you can count on us to guide you every step of the way.
Schedule an Appointment Pay Bill Price Estimator
Report a Concern
Thank you for choosing MercyOne for your health care. Your experience is important to us! If you have a concern about the services you received, please contact us based on the information listed below:
- If this is a billing concern, please call the number on your statement or call 833-961-2453.
- For non-billing related concerns in the Des Moines, Mason City, and Waterloo/Cedar Falls area, call: 515-643-2861.
- For non-billing related concerns in the Dubuque, Clinton, and Quad Cities area, call: 563-421-7047.
Part of that service includes our Financial Assistant options. Select your home location below to find the documents, list of participating providers and financial assistance applications:
