For Patients - Des Moines
Schedule Appointment Pay Bill Price Transparency & Estimates
MercyOne's dedicated team of health care professionals is committed to providing you with the highest quality of care and to make your stay with us as comfortable as possible.
Visiting hours to most hospital units are 7 a.m. and 8 p.m. daily. Friends and family may call patients at 515-247-3121 and ask to be transferred to the patient's room. The switchboard will not release private room or phone numbers.
General questions 515-247-3121
- Patient Portal & Request Medical Records
- Pay My Bill
- Cost Estimator
- Food Options
- Gift Shops
- Inpatient Information
- Social Services
- Pastoral Care
- Area Hotels & Discounts
Upon Admission/Registration
Upon arrival, a patient’s first step is to register. Most areas have a dedicated registration process. If you have been instructed to register at a specific area or department, you may go directly there. If you have not received direction or are uncertain, please feel free to visit Admissions, located inside the hospital’s main entrance. Our patient representatives will gladly provide assistance and help direct you to your destination.
Treatment Consent
During the registration process, you will be asked to sign a General Consent for Treatment form that allows MercyOne to treat you as a patient. Please read this form carefully. The registration staff will be happy to answer questions.
In the event you are not with your child when an emergency situation occurs, your child cannot receive treatment without your written consent. To ensure immediate medical attention for your child in your absence, complete an Emergency Treatment Authorization for Minors form and leave it with your child’s caregiver.
Insurance
At the time of registration, you will be asked to provide either a current insurance card or information about your current insurance carrier, as well as any specific forms or original documentation (claim forms, authorizations, referrals, etc.) required by your carrier. Once we have all of the necessary information, MercyOne will file your claim as a courtesy service. Otherwise, payment of your entire account will be the patient's responsibility...learn more
Payment At Registration
MercyOne requests the patient portion of charges be paid at time of registration. The amount varies depending on your insurance coverage. Most policies require patients to pay a deductible and a percentage of the remaining cost of services (co-payments).
MercyOne will make every attempt to verify your insurance benefits prior to service. If possible, we will inform you of the approximate amount you will owe and arrange for payment. If payment at the time of service is not possible, MercyOne will perform services that are indicated to be medically necessary.
MercyOne accepts checks, cash, Master Card, Visa and Discover.
