Bill Pay - Select Your Service Location
We offer a variety of ways to pay your hospital and doctor’s office bills, including online bill pay. Just choose the option that’s right for you and we’ll settle your bill quickly and securely.
Payment, Registration and Benefits Verification
Services Prior To May 31, 2025
If you received a statement with a date of service prior to May 31, 2025, please select the location where you were seen:
- Cedar Falls
- Centerville
- Clinton
- Des Moines
- Dubuque
- Dyersville
- Elkader
- Newton
- New Hampton
- North Iowa
- Oelwein
- Quad Cities
- Siouxland
- Waterloo
Services On Or After May 31, 2025
If you are paying a bill from MercyOne Genesis or MercyOne Siouxland, please use the links above.
If you received a statement with a date of service on or after May 31, 2025, please use the information below to make a payment.
All patient bills can be paid through your new patient portal, MyChart. You can learn more about MyChart by visiting our Frequently Asked Questions page. For your convenience, we accept Visa, MasterCard, Discover and American Express.
If the account number on your bill begins with the letter "A" you can make a one-time payment. With our one-time payment option, you can make a payment right now by transferring funds from your checking account or using a credit card.
Have a Question About Your Bill?
MercyOne is committed to providing the highest quality health care to all patients, regardless of their ability to pay. The information here will help you understand your hospital bill, health insurance requirements and financial assistance options. Representatives are available to assist during business hours by calling: 833-202-4185.
Patients With Health Insurance
MercyOne accepts Medicare, Medicaid, managed care, commercial and work-related insurance plans.
Insurance
You are expected to pay co-payments required by your health insurance plan at the time of service.
MercyOne will bill your primary insurance company for you. If you have secondary insurance coverage, MercyOne will bill that company after your primary insurance benefits are processed.
As a patient, you assume responsibility for paying any charges that your insurance company denies or does not pay.
If you have questions about your co-payment requirement or about other benefits, call your insurance company directly.
Medicare
Medicare will only pay for services that it considers to be medically necessary. Prior to receiving services, you may be asked to sign an Advanced Beneficiary Notice if we believe that Medicare may not consider the service you're considering to be medically necessary.
You are expected to pay for all services that Medicare does not consider to be medically necessary and any other services Medicare excludes for any other reason.
Check your Medicare handbook for a list of services excluded by Medicare or visit the Medicare website at www.medicare.gov
Work-Related Injuries
State law requires employers to provide employees with insurance coverage for work-related injuries.
Please obtain a claim number from your employer. MercyOne must include this number on the bill that is sent to the insurance company.
If you do not have a claim number from your employer, you are responsible for the entire cost of the services you receive.
Patients Without Health Insurance
If you want to schedule an elective medical or maternity service and you do not have health insurance, please submit a deposit and coordinate payment arrangements for the remaining charges before the services are rendered. A patient financial representative will reach out to facilitate payment for your bill. In the event that a balance persists after services have been rendered, a bill for the outstanding amount will be sent to you by mail.
Other Bills For Your Treatment
Your bill from MercyOne is only for hospital or clinic services. Depending upon the services you received, you may be billed by your personal physician, other physicians who were involved in your care, and/or physicians who administered/interpreted your test results and/or provided emergency care, radiology, pathology and/or anesthesiology services.
If you have questions about any bill you receive other than a bill from MercyOne, call the office that sent the bill directly.
Payment Options
You may pay for these services online via credit card or by calling Patient Financial Services and paying by personal check, credit card or cash.
Financial counselors are available for consultation while you are a patient at MercyOne to help you resolve your hospital bill.
After discharge, or if you received outpatient or emergency services, counselors are available by phone from our Patient Financial Services Department.
Download our Patient Financial Services Policy.
MercyOne is not only committed to providing the highest quality care to our patients, but also to conducting business with integrity and in compliance with federal and state laws and regulations. Because we receive federal health care program funds, MercyOne is obligated to comply with the terms and requirements of the Deficit Reduction Act of 2005 (DRA). In accordance with the DRA, we include in our policies and provide all associates, agents and contractors detailed information regarding the False Claims Act as well as any applicable state civil and criminal laws intended to prevent and detect fraud, waste and abuse in federal health care programs. Furthermore, MercyOne’s Code of Conduct prohibits submitting a false claim for payment from any health care program or insurance plan.
More information about the MercyOne Code of Conduct, Patient Right and Responsibilities and the Integrity and Compliance Hotline are available on this site.
No Surprises Act – Balance Billing Protections
The No Surprises Act protects patients from large and unexpected surprise bills for out-of-network emergencies and certain non-emergency services provided in in-network health care facilities. Learn More.
