Stay connected to your health by accessing to your personal health information. By viewing or accessing your records, you can be better informed about your treatment and become an advocate for your health.
MercyOne uses a state-of-the-art electronic medical record system to store your information. You can access this through our web-based patient portal, MyChart. MyChart is secure and available 24/7 from your phone, tablet or computer.
For MercyOne clinic records, please submit your request online (Option 1) or download the Release of Information form to complete manually (Option 2), as these records are not available to view in MyChart.
Request Copies of Medical Records
Most medical records are kept for a minimum of 11 years. MercyOne has two options to request copies of your records:
Option 1:
Online Request Application - FOR PATIENTS ONLY
Click the button below to submit a request through our secure online system with request status tracking. Please have your driver’s license or government issued ID ready to submit with your request. Records cannot be released without proper identification.
Option 2:
Download, complete, and submit a written authorization form.
Patients can order copies of their medical records by completing the Request for Access to Health Information form (linked below) and returning the completed form with a copy of your driver’s license or government issued ID to your local MercyOne care location (see address/mailing details below). Records will not be released without proper identification.
Cedar Falls (Medical center)
515 College Street, Cedar Falls, IA 50613
Mon.- Fri: 7:30 a.m. - 4 p.m.
P: 319-272-7801
F: 319-268-3963
Email: IAmedicalrecordshosp@mercyhealth.com
Cedar Falls (Clinic)
2710 St. Francis Drive, Waterloo, IA 50702
Mon.- Fri: 7:30 a.m. - 4 p.m.
P: 319-272-5338
F: 319-272-5382
Email: IAmedicalrecordshosp@mercyhealth.com
One St. Joseph's Drive, Centerville, IA 52544
Mon.- Fri: 8 a.m. - 4:30 p.m.
P: 515-633-3915
F: 833-521-5846
Email: TrinityMercyOneIA@mrocorp.com
1410 N. 4th St., Clinton, IA 52732
Mon.- Fri: 8 a.m. - 4 p.m.
P: 563-244-5625
F: 563-244-5576
Email: TrinityClintonIA@mrocorp.com
Des Moines (Medical center)
1111 6th Avenue, Des Moines, IA 50314
Mon.- Fri: 8 a.m. - 4:30 p.m.
P: 515-633-3915
F: 833-521-5846
Email: TrinityMercyOneIA@mrocorp.com
Des Moines/Central Iowa (Clinics)
405 SW 5th St. Suite F, Des Moines, IA 50309
Mon.- Fri: 8 a.m. - 4:30 p.m.
P: 515-358-6918
F: 515-358-6996
Email: MercyOneIowaClinics@mrocorp.com
250 Mercy Drive, Dubuque, IA 52001
Mon.- Fri: 8 a.m. - 4:30 p.m.
P: 563-589-9625
F: 563-589-8162
Email: TrinityDubuque@mrocorp.com
1111 3rd St. SW, Dyersville, IA 52040
Mon.- Fri: 8 a.m. - 4:30 p.m.
P: 563-875-7101
F: 563-875-2957
Email: TrinityDubuque@mrocorp.com
901 Davidson Street NW, Elkader, IA 52043
Mon.- Fri: 8 a.m. - 4:30 p.m.
P: 515-633-3915
F: 515-220-7106
Email: trinityelkaderia@mrocorp.com
204 N. 4th Ave. E., Newton, IA 50208
Mon.- Fri: 8 a.m. - 4:30 p.m.
P: 515-633-3915
F: 833-521-4846
Email: TrinityMercyOneIA@mrocorp.com
308 N. Maple Avenue, New Hampton, IA 50659
Mon.- Fri: 7:30 a.m. - 4 p.m.
P: 641-394-1647
F: 641-394-1999
Email: NHHIM@mercyhealth.com
1000 4th St. SW, Mason City, IA 50401
Mon.- Fri: 8 a.m. - 4 p.m.
P: 641-428-7276
F: 641-428-7800
Email: mchimoperations@mercyhealth.com
Oelwein (Medical Center)
201 8th Ave. SE, Oelwein, IA 50662
Mon. - Fri: 7 a.m. - 3:30 p.m.
P: 319-283-6040
F: 319-283-6061
Email: IAmedicalrecordshosp@mercyhealth.com
Oelwein (Clinic)
2710 St. Francis Drive, Waterloo, IA 50702
Mon. - Fri.: 7:30 a.m. - 4 p.m.
P: 319-272-5338
F: 319-272-5382
Email: IAmedicalrecordshosp@mercyhealth.com
1410 West Central Park, Davenport, IA 52804
Mon. - Fri.: 8 a.m. - 4:30 p.m.
P: 563-421-7260
F: 563-421-7289
Email: TrinityHealthGenesis@mrocorp.com
Waterloo (Medical Center)
3421 W. 9th St. Waterloo, IA 50702
Mon. - Fri.: 7:30 a.m. - 4 p.m.
P: 319-272-7801
F: 319-272-7810
Email: IAmedicalrecordshosp@mercyhealth.com
Waterloo (Clinic)
2710 St. Francis Drive, Waterloo, IA 50702
Mon. - Fri.: 7:30 a.m. - 4 p.m.
P: 319-272-5338
F: 319-272-5382
Email: WOHssharedmdmedicalrecordsclin@mercyhealth.com
Fees for Records
Copies for patients or their representatives may have a reasonable, cost-based fee. Please contact the Health Information Management Department at the corresponding phone numbers above for further information.
How soon can I expect to receive my requested records?
Most requests for medical records will be processed within 30 calendar days from receiving the completed request unless we notify you that the request cannot be processed within that time frame, the reason for the delay, and the date by which we will complete action on the request.
