Release of Medical Records

Access MyChart

MercyOne encourages patient involvement in their health care by obtaining access to their personal health information. By viewing or accessing your records, you can be better informed about the treatment you receive and become an advocate for your own healthcare.

MercyOne uses a state-of-the-art electronic medical record system. Staying connected to your health has never been easier with convenient access to your records through our web-based patient portal, MyChart. It is secure and available 24/7 from your phone, tablet, or computer.

For MercyOne clinic records, please submit your request online (Option 1) or download the Release of Information form to complete manually (Option 2), as these records are not available to view in MyChart.

Request Copies of Medical Records

Most medical records are kept for a minimum of 11 years. MercyOne has two options to request copies of your records:

Option 1:

Online Request Application - FOR PATIENTS ONLY

Click the button below to submit a request through our secure online system with request status tracking. Please have your driver’s license or government issued ID ready to submit with your request. Records cannot be released without proper identification.

Option 2:

Download, complete, and submit a written authorization form.

Patients can order copies of their medical records by completing the Request for Access to Health Information form (linked below) and returning the completed form with a copy of your driver’s license or government issued ID to your local MercyOne location. See mailing details below. Records will not be released without proper identification.

Request For Health Records Form

English Spanish

Patient Medical Record Request Instructions

English Spanish

Fees for Records

Copies for patients or their representatives may have a reasonable, cost-based fee. Please contact the Health Information Management Department at the corresponding phone numbers above for further information.

How soon can I expect to receive my requested records?

Most requests for medical records will be processed within 30 calendar days from receiving the completed request unless we notify you that the request cannot be processed within that time frame, the reason for the delay, and the date by which we will complete action on the request.