Email A Patient

At MercyOne, we know how important it is for our guests to hear from loved ones near and far. In today's healthcare environment, inpatient hospital stays are much shorter than in past years making it difficult for loved ones to mail a get well card to a patient or congratulatory message to a new mom. So we want to help you do the next best thing with our express e-mail messaging! Your message will be printed and hand-delivered to the patient by our Volunteer Services Department.

Simply fill out all the information on the form below using the patient's full, real name and press send. The information will be sent to the Volunteer Services department where it will be printed and hand-delivered to the patient. If an e-mail arrives for a patient who has been discharged, the e-mail will be discarded.

Dubuque: Messages will be delivered between 8 a.m. and 3 p.m. Monday through Friday.  Messages arriving after 3 p.m. will be delivered the following morning. Weekend and holiday delivery not available.

Waterloo Medical Center, Cedar Falls Medical Center and Oelwein Medical Center: Messages will be delivered between 9 a.m. and 4 p.m. Monday through Friday.  Messages arriving after 4 p.m. will be delivered the following morning. Weekend and holiday delivery not available.

Messages can not be delivered to patients in a Behavorial Health Unit.

Please be aware that your message will be similar to sending a postcard. We cannot guarantee privacy or confidentiality.